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Shipping & Returns

Shipping Policy

We offer FREE shipping on every order only within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

For our Indian customers, after your item has been packaged, it will be shipped and delivered free via one of the following carriers.

  1. Blue Dart
  2. Ecom Express
  3. Speed Post 

The shipping charges for our international customers are charged at the time of order booking.

Packaging

Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing. Whether it is a jewellery, gold coin or solitaire, your item is delivered to you in an exclusive PUNJAB JEWELLERS AND SONS box along with the relevant certificates.

Free Gift Packaging

In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Punjab Jewellers and Sons gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.

Return, Exchange, Repairs & Resizing Policy

If for some reasons, you want to return or exchange your product bought from the company, such return or exchange is subject to the following terms and conditions. Products shipped outside India shall not be returned, exchanged, repaired or resized under any circumstances. All returns, exchanges, repairs and repairs and resizing shall be at the sole discretion of the company alone.

Lifetime Exchange Policy:

  • Solitaire diamonds shall be exchanged at 90% of the final invoice value or prevailing market value whichever is higher after deducting GST, subject to a limit of Rs.10,00,000/-
  • Jewellery products made of studded diamonds shall be exchanged at 85% of the final invoice value or prevailing market value whichever is higher after deducting making charges and GST.
  • Plain gold jewellery of 22Kt/916 shall be exchanged at 95 % of the prevailing market value after deducting making charges and GST.
  • Plain gold jewellery of 18Kt/750 shall be exchanged at 80 % of the prevailing market value after deducting making charges and GST.
  • Silver Jewelry products cannot be exchanged
  • The prevailing market value will depend on the prevailing market rate on the particular day in Lucknow.
  • Product should be accompanied with Original Product Certificate and the Invoice for exchange.
  • In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • In case of a refund on a lifetime exchange, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product.
  • In case the exchanged value is higher than the value of the old product, the customer will first have to pay the difference between the new product chosen and the valuation of the old product only then shall the company be obliged to process the exchange.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • The company reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection.
  • Return of handcrafted jewelry will be dealt by the company on a case-to-case basis.
  • This feature is not available for International Orders (Orders that will be shipped abroad from India)

Lifetime Buyback Policy:

  • Solitaire diamonds shall be eligible for buyback at 85% of the final invoice value after deducting GST, subject to a limit of Rs.10,00,000/-
  • Jewellery products made of studded diamonds shall be eligible for buyback at 80% of the final invoice value or prevailing market value whichever is higher after deducting making charges and GST.
  • Plain gold jewellery of 22Kt/916 shall be bought back at 91.6% of the prevailing market value after deducting making charges and GST.
  • Plain gold jewellery of 18Kt/750 shall be bought back at 75 % of the prevailing market value after deducting making charges and GST.
  • Silver Jewelry products are not eligible for buyback • The prevailing market value will depend on the prevailing market rate on the particular day in Lucknow.
  • Product should be accompanied with Original Product Certificate and the Invoice for exchange.
  • In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • In case of a refund on buyback, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the bought back amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • The company reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection.
  • Buyback of customised jewellery will be dealt by the company on a case-to-case basis.
  • This feature is not available for International Orders (Orders that will be shipped abroad from India) Repairs & Resizing
  • In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible.
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer and shall be paid beforehand, then the company shall process it.
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer within 10 days from dispatch of the resized product by way of an online bank transfer.
  • If for some reason, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case-to-case basis.
  • Shipping charges under the Repairs & Resizing policy shall be borne by the customer and shall be paid beforehand by the customer and then the repair and resizing will be processed.
  • This feature is not available for International Orders (Orders that will be shipped abroad from India)

The company reserves the right to change the terms and conditions listed above at any time.